DoD seeks feedback from Airmen, families on Housing Resident Bill of Rights

  • Published
  • By Zoe Schlott
  • AFIMSC Public Affairs

JOINT BASE SAN ANTONIO-LACKLAND, Texas – The Department of Defense is asking current residents of military privatized housing to provide feedback on a draft version of a Resident Bill of Rights.

The Air Force is part of a tri-service initiative to create a Resident Bill of Rights that identifies the basic housing rights of service members and their families living in privatized housing.

“Our most important resource is our people. We must protect our people — our Air Force family — by ensuring our privatized housing portfolio provides safe and healthy housing,” said Col. Michael Beach, Air Force Housing program chief. “We value the candid input of our Airmen. This is a real opportunity for them to influence change within the MPHI program for the better.”

Families living in privatized housing can expect to receive an emailed letter from the Office of the Secretary of Defense which provides instructions on how to complete the survey which is being administered by CEL & Associates, Inc., a third-party consulting firm. CEL will collect resident feedback and analyze the information on behalf of the DoD. All information collected through the survey is confidential. If you are a resident and have not received the emailed letter by June 18, 2019, or you have questions and/or are experiencing technical difficulties, please call the toll-free helpline at (800)-482-6431, or contact CEL & Associates, Inc. via email at

Participation is voluntary, but the Air Force highly encourages its members to take this opportunity to contribute their voice to improving privatized housing experience for service members and their families, Beach said.

The Resident Bill of Rights is one of 60 initiatives the Air Force will complete as part of its aggressive plan to address housing issues, Beach said. In February 2019, Air Force commanders conducted a health and safety review with all residents in Air Force family housing. The Air Force used this feedback and other internal reviews to identify systemic issues and plot an aggressive campaign to overhaul the program.