JOINT BASE SAN ANTONIO-LACKLAND, Texas --
The Department of the Air Force requests tenants of privatized housing and government-owned family housing to provide their feedback of the program via the annual DoD Tenant Satisfaction Survey beginning October 17.
CEL & Associates, Inc., administers the annual survey which will be delivered through an email link to all tenants, who will have until December 1 to submit their feedback. The survey is funded by the DAF who contracted with CEL & Associates, an independent third-party, to provide the survey.
The goal of using a third-party firm is to allow Servicemembers and their families to provide their open, truthful and anonymous feedback of living in privatized housing and government-owned family housing. Following survey completion, the survey data will be provided to the DAF housing program leaders and privatized housing project owners to continue to improve the housing programs for tenants.
“The results of the surveys directly impact the day-to-day operations of our housing communities” said Jeff Domm, the Director for Installations at the Air Force Civil Engineer Center (AFCEC). “The Department of the Air Force uses the feedback provided to improve the experience of Servicemembers living in privatized housing and government-owned family housing. The DAF takes the results seriously and uses it to better understand members’ concerns. The results from previous years’ surveys continue to inform improvements in the programs to provide safe and quality housing for our Servicemembers.”
The annual survey is an opportunity for housing tenants to provide feedback to DAF housing officials, installation leaders and privatized housing projects’ owners to help “influence the future of housing for Servicemembers and their families today and beyond,” said Col. Jimmy Jeoun, Air Force Housing Program chief at AFCEC.
Since the inception of the privatized housing program in the mid-1990s, the project owners administered the tenant survey. Starting in FY21, the DAF standardized the survey questions and funded the survey to ensure consistency across privatized housing projects. In FY22, DAF implemented the same survey across its government-owned family housing locations.
DAF housing program leaders will review the survey data and comments before releasing results to the privatized project owners.
Tenants should check the primary email address on file with their privatized project owner or Military Housing Office for government-owned housing to ensure it is an email address other than a .mil or .gov to avoid any issues in receiving the survey link. CEL & Associates recommends tenants add AirForceHousingSurvey@celassociates.com to their allowed senders to prevent anti-spam software from blocking the email from CEL & Associates.
For more information about the DoD Annual Tenant Satisfaction Survey, tenants can contact their installation’s Military Housing Office. If tenants don’t receive the email link by Oct. 21, they can contact AirForceHousingSurvey@celassociates.com for assistance.