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  • Tenant feedback drives housing programs improvement

    JOINT BASE SAN ANTONIO-LACKLAND, Texas – Air Force housing program officials are analyzing data from the calendar year 2021 Department of Defense Annual Tenant Satisfaction Survey for trends and ways to improve the enterprise’s housing portfolio and tenant experience (OMB Control Number: 0704-0553

  • Air Force makes more rights available for housing tenants

    Joint Base San Antonio-Lackland, Texas -- The Department of the Air Force is implementing the remaining four rights for housing tenants, including a universal lease, a process to resolve disputes with property owners and procedures for withholding rent when applicable.The Department of Defense

  • Installation commanders are key in privatized housing success

    Following full analysis and inputs from more than 45,000 residents, the Air Force's enterprise-wide effort to improve privatized housing program by actively engaging residents and families, and increasing installation commander input is showing positive results.

  • ‘Trailblazing’ advocates start rebuilding trust in privatized housing

    JOINT BASE SAN ANTONIO-LACKLAND, Texas -- The Department of the Air Force welcomed its first group of Resident Advocates June 15 with a clear mandate: rebuild trust in the privatized housing program.  The Air Force established the RA positions as part of a sweeping effort to improve privatized

  • More than the basics: Commemorating 20 years of housing privatization

    When Master Sgt. Meloney Natal and her children prepared for a permanent change of station to Hurlburt Field, Florida, in May 2015, the search for a home led Natal to Corvias Military Living.The safety, customer service and strong sense of military community is what sold Natal on military privatized